Shipping Information
Processing Time
All orders are processed within 1-3 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped. Please allow additional processing time during sale periods and holidays.
Shipping Methods and Costs
We offer the following shipping options:
Standard Shipping (5-8 Business Days)
- $4.95 or FREE on orders over $45
- Tracked service with delivery confirmation
- Most economical option
Express Shipping (2-3 Business Days)
- $12.95 for all orders
- Priority processing and handling
- Includes tracking and insurance
International Shipping
We currently ship to the following regions:
Canada
- Standard: 7-12 business days – $9.95
- Express: 3-5 business days – $19.95
European Union
- Standard: 10-15 business days – $14.95
- Express: 5-8 business days – $24.95
Australia & New Zealand
- Standard: 12-18 business days – $16.95
- Express: 7-10 business days – $26.95
Asia
- Standard: 10-20 business days – $15.95
- Express: 6-12 business days – $25.95
Order Tracking
Once your order ships, you will receive:
- Shipping confirmation email
- Tracking number
- Estimated delivery date
- Carrier information
You can track your order by:
- Logging into your account on NewKawaiiStuff.com
- Using the tracking link in your email
- Visiting the carrier’s website directly
Shipping Restrictions
We are unable to ship to:
- PO boxes
- APO/FPO addresses
- Freight forwarders
- Certain remote locations
Some items may have special shipping requirements due to:
- Size and weight restrictions
- Battery limitations
- Customs regulations
- Value restrictions
Multiple Shipments
If your order contains items with different availability:
- They may ship from different warehouses
- You will receive separate tracking numbers
- No additional shipping charges will apply
- You will be notified of any delays
International Customs and Duties
For international orders:
- Customers are responsible for all customs fees
- These charges are not included in our prices
- Customs clearance may cause delays
- We cannot predict what these charges will be
Delivery Issues
If you experience problems with delivery:
- Check your tracking number first
- Contact the shipping carrier directly
- If unresolved, contact our customer service
- Provide your order number and tracking information
Failed Deliveries
If delivery fails due to:
- Incorrect address
- Recipient unavailable
- Unpaid customs fees
The package will be returned to our facility. Additional shipping charges will apply to reship the order.
Holiday Shipping
During peak seasons:
- Order early to ensure timely delivery
- Check our website for holiday deadlines
- Consider express shipping for last-minute gifts
- Processing times may be extended
Shipping Address
Please ensure your shipping address is:
- Complete and accurate
- Includes apartment/suite numbers
- Free of typos and errors
- Accessible for delivery trucks
Address changes can only be made if the order hasn’t shipped.
Special Packaging
All items are packaged with:
- Protective bubble wrap
- Kawaii-themed tissue paper
- Care instructions
- Free surprise sticker with every order
Eco-Friendly Shipping
We are committed to sustainable shipping:
- Recyclable packaging materials
- Reduced plastic usage
- Carbon-neutral shipping options
- Environmentally conscious partners
Questions About Shipping?
For shipping questions:
- Visit our Help Center on NewKawaiiStuff.com
- Use our online contact form
- Check your order status in your account
- Email our customer service team
We typically respond within 24 hours during business days (Monday-Friday, 9:00 AM – 6:00 PM PST).